MyAnswers blog and site merged into Online Connections.

MyAnswers enables me to provide solutions to clients' problems cost effectively, saving time and money for clients.

For some time when I've posted notifications for solutions to the MyAnswers blog and also to the Online Connections blog. Solutions provide clients with an idea of problems others are having that have already been solved. To me it no longer made sense keeping MyAnswers as a separate site. Now all notifications regarding solutions will only be posted on the Online Connections blog.

 

The MyAnswers site has also been merged into the Online Connections site. You can find MyAnswers at www.OnlineConnections.com.au/myanswers, or you can use the link from the Online Connections site.

Kelvin Eldridge
Online Connections
www.OnlineConnections.com.au
Call 0415 910 703 for computer support.
Servicing Templestowe, Doncaster, Eltham and the surrounding area.

MyAnswers: Installing Office365 failed with message: "Something went wrong. Sorry we ran into a problem."

The following MyAnswers solution 2379 is now available:

When trying to install Office365 on a Windows 7 machine the install kept failing with a message: "Something went wrong. Sorry we ran into a problem."

Click here to obtain the solution.

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Kelvin Eldridge
www.MyAnswers.biz
(An Online Connections service.)

MyAnswers: How to add a Start button to the taskbar in Windows 8.

The following MyAnswers solution 2378 is now available:

In this solution I provide instructions on how to add a Start button to the Windows 8 taskbar. This adds the button which takes you to the Start screen, but does not include the Start Menu. A common issue is the discomfort people have is not having a Start button on the taskbar.

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Kelvin Eldridge
www.MyAnswers.biz
(An Online Connections service.)

MyAnswers: How to see which sites you've visited in Internet Explorer, Chrome, Firefox and Safari.

The following MyAnswers solution 2377 is now available:

I purchased a service from a site on the internet and want to cancel but can't remember the site. The following is how to check see the sites you've visited recently in Internet Explorer, Chrome, Firefox and Safari.

Click here to obtain the solution.

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Kelvin Eldridge
www.MyAnswers.biz
(An Online Connections service.)

MyAnswers: How to find the printer queue in Windows 7

The following MyAnswers solution 2376 is now available:

Often when printing under Windows there will be an error and the print job may sit in a queue blocking subsequent print jobs. Also if a printer can't be seen for some reason it may go offline. This solution shows you how to solve those problems.

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Kelvin Eldridge
www.MyAnswers.biz
(An Online Connections service.)

MyAnswers: Burning CD in Windows Media Player no longer works in CD player.

The following MyAnswers solution 2375 is now available:

When I burn a music CD using Windows Media Player (using Windows 7) and put the CD into my CD player it no longer works. A friend has changed a setting recently and I don't know how to fix it.

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Kelvin Eldridge
www.MyAnswers.biz
(An Online Connections service.)

MyAnswers: How to remove red eye from a digital photo.

The following MyAnswers solution 2374 is now available:

I have a digital photo where one person has red eye. How can I remove the red eye for a better photo?

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Kelvin Eldridge
www.MyAnswers.biz
(An Online Connections service.)

MyAnswers: How to display system files in File Explorer using Windows 8.

The following MyAnswers solution 2373 is now available:

How do I display System files in File Explorer using Windows 8. There is an option for Hidden files in the toolbar but not System files.

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Kelvin Eldridge
www.MyAnswers.biz
(An Online Connections service.)

MyAnswers: Windows 8 getting started tutorial

The following MyAnswers solution 2370 is now available:

I had a call today from a client with a new Windows 8 computer. They were bewildered and wondered if there was a tutorial available.

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Kelvin Eldridge
www.MyAnswers.biz
(An Online Connections service.)

MyAnswers: Google's Blogger statistics produce huge numbers compared to other methods to collect stats. Why the difference?

The following MyAnswers solution 2369 is now available:

Google's Blogger statistics differ significantly from statistics collected from other methods by up to a factor of 20 times. Great if you want to feel good but not so great if you want meaningful statistics. I share the other techniques I use to provide more meaningful blog stats.

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Kelvin Eldridge
www.MyAnswers.biz
(An Online Connections service.)

MyAnswers: Windows 7 computer reboots when shut down.

The following MyAnswers solution 2368 is now available:

Windows 7 computer reboots when shut down. The computer had been upgraded from Windows XP.

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Kelvin Eldridge
www.MyAnswers.biz
(An Online Connections service.)

MyAnswers: Windows Live Mail should be avoided as an RSS feed newsreader.

The following MyAnswers solution 2367 is now available:

Windows Live Mail as RSS Feed newsreader fails to work properly.

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Kelvin Eldridge
www.MyAnswers.biz
(An Online Connections service.)

MyAnswers: How to combine RSS feeds from different sites into a single folder in Outlook 2010.

The following MyAnswers solution 2366 is now available:

Outlook RSS feed by default splits each site into a different folder. The problem is you have to then check each folder for new items. I prefer to check a single folder. I decided to investigate Outlook 2010 and determine how to combine the news feeds from different sites into a single folder.

Click here to obtain the solution.

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Kelvin Eldridge
www.MyAnswers.biz
(An Online Connections service.)

MyAnswers: Changed to US app store and now want to change back to Australian app store?

The following MyAnswers solution 2365 is now available:

When checking for an app on app store the app wasn't available yet in Australia and I was asked if I wanted to change to the US store which I did. Now I can't see the Australian app store. How can I change back to the Australian app store.

Click here to obtain the solution.

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Kelvin Eldridge
www.MyAnswers.biz
(An Online Connections service.)

MyAnswers: Netgear WG111T USB adaptor won't connect even though the network can be seen.

The following MyAnswers solution 2364 is now available:

My computer won't connect to wireless network. I'm using Windows XP with a Netgear WG111T USB adaptor. The computer can see the network access point.

Click here to obtain the solution.

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Kelvin Eldridge
www.MyAnswers.biz
(An Online Connections service.)

MyAnswers: Is Google's $100 credit for Google adwords when you spend $25 worth anything?

The following MyAnswers solution 2361 is now available:

Is Google's $100 credit for Google adwords when you spend $25 worth anything? In this solution I share my experience of taking up Google's offer and applying what I've learnt over the years with adwords and my strategy. (This review is currently in progress. )

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Kelvin Eldridge
www.MyAnswers.biz
(An Online Connections service.)

MyAnswers: How to stop Microsoft OneNote from starting and appearing in the System Tray.

The following MyAnswers solution 2360 is now available:

I don't use OneNote. How do I stop OneNote starting and appearing in the System Tray? I have Office 2007.

Click here to obtain the solution.

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Kelvin Eldridge
www.MyAnswers.biz
(An Online Connections service.)

MyAnswers: Acer Aspire 5315 wireless doesn't connect to internet. Displays local only.

The following MyAnswers solution 2359 is now available:

Acer Aspire 5315 running Vista connects to network but not the internet. The wireless connection displays local only.

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Kelvin Eldridge
www.MyAnswers.biz
(An Online Connections service.)

MyAnswers: Windows Vista password recovery for lost password

The following MyAnswers solution 2358 is now available:

Windows Vista password recovery was required recently. A client gave me a machine to clean up but didn't provide the password. Here's how I recovered the password.

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Kelvin Eldridge
www.MyAnswers.biz
(An Online Connections service.)

MyAnswers: How to uninstall Norton Internet Security when the uninstall appears to freeze.

The following MyAnswers solution 2357 is now available:

When removing Norton Internet Security from a Windows Vista machine the uninstall went for a long time and didn't finish. The uninstall appeared to have frozen.

Click here to obtain the solution.

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Kelvin Eldridge
www.MyAnswers.biz
(An Online Connections service.)

MyAnswers: Adobe Reader displays a green bar with the words 'signature field/s detected'.

The following MyAnswers solution 2356 is now available:

Adobe Reader displays a green bar with the words ‘signature field/s detected’. How can this green bar be suppressed? (A full solution has not yet been determined.)

Click here to obtain the solution.

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Kelvin Eldridge
www.MyAnswers.biz
(An Online Connections service.)

MyAnswers: Opening PDF document now displays section at right with Export PDF, Create PDF and Send Files. How to close.

The following MyAnswers solution 2355 is now available:

When I open a PDF document there is now a large section at the right which has Export PDF, Create PDF, Send Files. This just appeared. How to I get rid of it?

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Kelvin Eldridge
www.MyAnswers.biz
(An Online Connections service.)

MyAnswers: YouTube video played from link in Outlook 2007 crashes and restarts computer.

The following MyAnswers solution 2354 is now available:

When playing back a YouTube video from a link in Outlook 2007 my computer crashes and restarts. Using Windows XP and Internet Explorer 8.

Click here to obtain the solution.

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Kelvin Eldridge
www.MyAnswers.biz
(An Online Connections service.)

MyAnswers: When does support for Internet Explorer 8 end when run on Windows XP? Is it the same time as Windows XP?

The following MyAnswers solution 2352 is now available:

When does support for Internet Explorer 8 end? We all know that Windows XP support ends in April 2014, but what about Internet Explorer 8. The major exposure to users using Windows XP is when connected to the internet and that is when using email or their browser. If IE8 is not end-of-life and support continues then end-of-life for Windows XP may be much less of an exposure. Microsoft’s massive scare campaign to force people to upgrade may need additional information for people to make good decisions.

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Kelvin Eldridge
www.MyAnswers.biz
(An Online Connections service.)

MyAnswers: Google cache option is missing and seems to have been removed.

The following MyAnswers solution 2351 is now available:

Google cache option is something I've used to considerable benefit over the years. I was just reviewing the search results and have been wondering where has Google cache gone. I've read people are switching to Firefox and scripts with bugs but there isn't any need for that. The cache option is available to Internet Explorer users and in fact I suspect any browser without any changes required.

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Kelvin Eldridge
www.MyAnswers.biz
(An Online Connections service.)

MyAnswers: Using Outlook 2010 to access Gmail set up with own domain.

The following MyAnswers solution 2349 is now available:

Today I set up Gmail to work with Outlook 2010 where the user was using their own domain with Gmail.

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Kelvin Eldridge
www.MyAnswers.biz
(An Online Connections service.)

MyAnswers: Windows Live 2012 mail issues when used as an alternative to Outlook.

The following MyAnswers solution 2348 is now available:

Windows Live Mail 2012 issues when used as a free alternative to Outlook on Windows.

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Kelvin Eldridge
www.MyAnswers.biz
(An Online Connections service.)

MyAnswers: In Microsoft Word 2013 there are circles that appear at the top right and they are quite distracting

The following MyAnswers solution 2347 is now available:

In Microsoft Word 2013 there are circles that appear at the top right and they are quite distracting. How can I remove the circles?

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Kelvin Eldridge
www.MyAnswers.biz
(An Online Connections service.)

MyAnswers: Outlook 2013 doesn't allow me to select the Deleted or Sent folder when I use IMAP.

The following MyAnswers solution 2346 is now available:

Outlook 2013 doesn't allow me to select the Deleted or Sent folder when I use IMAP. Now deleted emails go to Deleted Items and not Trash as I want. How can I fix this?

Click here to obtain the solution.

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Kelvin Eldridge
www.MyAnswers.biz
(An Online Connections service.)

MyAnswers: IE8/Win8 Internet Explorer Security - ''A website wants to open web content..'

The following MyAnswers solution 2345 is now available:

When a site using Internet Explorer 8 on Windows 8 I get an Internet Explorer Security message 'A website wants to open web content using this program on your computer'.

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Kelvin Eldridge
www.MyAnswers.biz
(An Online Connections service.)

MyAnswers: Microsoft Office autocorrect issues for Australian users.

The following MyAnswers solution 2344 is now available:

Microsoft Office autocorrect creates a number of issues for Australian users. For example type in ACN and it will be replaced by CAN.

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Kelvin Eldridge
www.MyAnswers.biz
(An Online Connections service.)

MyAnswers: How to set up your iPhone 4S with iOS 5 as a wireless hotspot.

The following MyAnswers solution 2343 is now available:

How to set up your iPhone 4S with iOS 5 as a wireless hotspot.

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Kelvin Eldridge
www.MyAnswers.biz
(An Online Connections service.)

MyAnswers: How to connect to a wireless network using Windows 7

The following MyAnswers solution 2342 is now available:

How to connect to a wireless network using Windows 7

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Kelvin Eldridge
www.MyAnswers.biz
(An Online Connections service.)

MyAnswers: Size of TV to replace your older 26" TV and end up with the same height.

The following MyAnswers solution 2341 is now available:

How to work out size of TV to replace your older 26" TV and end up with the same height.

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Kelvin Eldridge
www.MyAnswers.biz
(An Online Connections service.)

MyAnswers: Homegroup icon just appeared on my Windows 8 desktop

The following MyAnswers solution 2340 is now available:

Homegroup icon just appeared on my Windows 8 desktop for no apparent reason.

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Kelvin Eldridge
www.MyAnswers.biz
(An Online Connections service.)

MyAnswers: A free method to save PDF forms with the data means you can update later.

The following MyAnswers solution 2339 is now available:

You know the fill-in PDFs that are offered ... Is there a way to save the PDF in its entirety after you fill in the data?

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Kelvin Eldridge
www.MyAnswers.biz
(An Online Connections service.)

MyAnswers: Free method to produce PDF files from software and also from Word, Excel, etc.

The following MyAnswers solution 2338 is now available:

I was asked the question "I'd like an affordable PDF solution (not Adobe) that will let me save data to a PDF at work and home. It would also be great to be able to generate PDFs from Excel, Word, etc.". As to affordable the solution to this is free.

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Kelvin Eldridge
www.MyAnswers.biz
(An Online Connections service.)

MyAnswers: Google adwords keyword tool defaults to United Kingdom and not Australia in Win8

The following MyAnswers solution 2336 is now available:

When using Google's adwords keyword tool the default region is United Kingdom even though I'm located in Australia. This has only occurred since upgrading to Windows 8 Pro from Windows 7.

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Kelvin Eldridge
www.MyAnswers.biz
(An Online Connections service.)

MyAnswers: Excel 2010 under Windows 8 Pro defaults to pound symbol. Should be dollar symbol

The following MyAnswers solution 2335 is now available:

Updated to Windows 8 Pro and now Excel 2010 displays currency as the British pound symbol but should show the dollar symbol for Australia.

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Kelvin Eldridge
www.MyAnswers.biz
(An Online Connections service.)

MyAnswers: Australian Federal Police - Ukash scam

The following MyAnswers solution 2332 is now available:

Australian Federal Police - International Cyber Security Protection Alliance (Ukash) scam infected a client's computer. The following is an overview of how I removed the malware including links to the sites I use to obtain the software required.

Click here to obtain the solution.

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Kelvin Eldridge
www.MyAnswers.biz
(An Online Connections service.)

MyAnswers: Error STOP 0x0000007B (0xBA4CF524, 0xC0000034, 0x00000000, 0x00000000) WindowsXP

The following MyAnswers solution 2333 is now available:

Toshiba Satellite U400 Windows XP starts but the fails with blue screen and white writing. The error message displayed is STOP 0x0000007B (0xBA4CF524, 0xC0000034, 0x00000000, 0x00000000).

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Kelvin Eldridge
www.MyAnswers.biz
(An Online Connections service.)

MyAnswers: Australian Federal Police - Ukash scam

The following MyAnswers solution 2332 is now available:

Australian Federal Police - International Cyber Security Protection Alliance (Ukash) scam infected a client's computer. The following is an overview of how I removed the malware including links to the sites I use to obtain the software required.

Click here to obtain the solution.

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Kelvin Eldridge
www.MyAnswers.biz
(An Online Connections service.)

MyAnswers: Filename and location for Windows 8 Start screen layout.

The following MyAnswers solution 2329 is now available:

The location and name of the file which stores the Windows 8 Start screen layout information.

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Kelvin Eldridge
www.MyAnswers.biz
(An Online Connections service.)

MyAnswers: Bugs found in Windows Live Mail 2012

The following MyAnswers solution 2331 is now available:

Bugs found in Windows Live Mail 2012 running under Windows 8 Pro.

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Kelvin Eldridge
www.MyAnswers.biz
(An Online Connections service.)

MyAnswers: Installing Windows 8 Pro upgrade killed the function keys on my Toshiba notebook

The following MyAnswers solution 2328 is now available:

Upgrading to Windows 8 Pro on my older Toshiba Satellite Pro L500 was OK but unfortunately it killed my functions keys. I can no longer press the FN key plus another key to do things like mute the sound, change between external and internal displays and increase or decrease the brightness of the screen. It has taken a while but I've now found how I can use Windows 8 to provide the same functionality easily.

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Kelvin Eldridge
www.MyAnswers.biz
(An Online Connections service.)

MyAnswers: How to set the default displayed inbox when starting Outlook 2010.

The following MyAnswers solution 2327 is now available:

In Outlook 2010 I have two email accounts. When I open Outlook it goes to the inbox of one of the accounts. How do I change Outlook so it starts and displays my other inbox by default?

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Kelvin Eldridge
www.MyAnswers.biz
(An Online Connections service.)

MyAnswers: When I type a quote on my Windows 7 computer it doesn't appear on the screen.

The following MyAnswers solution 2326 is now available:

When I type a quote on my Windows 7 computer it doesn't appear on the screen until I press another key. How do I fix this?

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Kelvin Eldridge
www.MyAnswers.biz
(An Online Connections service.)

MyAnswers: Windows 8 Excel xls files now try to open in Internet Explorer 10.

The following MyAnswers solution 2325 is now available:

After installing Windows 8 my Excel xls files now try to open in Internet Explorer 10.

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Kelvin Eldridge
www.MyAnswers.biz
(An Online Connections service.)

MyAnswers: Stop spam using a simple and free method.

The following MyAnswers solution 2324 is now available:

A simple and effective way to reduce spam and it is also free. I reduced my spam from 30-50 per day plus also reducing malware infected spam emails to less than 1-2 a day and some days none.

Click here to obtain the solution.

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Kelvin Eldridge
www.MyAnswers.biz
(An Online Connections service.)

MyAnswers: How to set up a new group of tiles on the Start screen of Windows 8.

The following MyAnswers solution 2323 is now available:

As the number of tiles on my Start screen in Windows 8 start to grow it occurred to me you can group tiles together so it is easier to move a group of tiles closer to the left or further away to the right. The question then became, how to set up a new group of tiles on the Start screen of Windows 8?

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Kelvin Eldridge
www.MyAnswers.biz
(An Online Connections service.)

MyAnswers: Bug in Apple iPhone email client where latest emails are not shown.

The following MyAnswers solution 2322 is now available:

Bug in Apple iPhone email client. I was transferring my emails from one email account to another but the iPhone only showed older emails and not the most recent. Hundreds of emails were missing.

Click here to obtain the solution.

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Kelvin Eldridge
www.MyAnswers.biz
(An Online Connections service.)

MyAnswers: The government site www.ASIC.gov.au doesn't work with Internet Explorer 10

The following MyAnswers solution 2321 is now available:

The government site www.ASIC.gov.au doesn't work with Internet Explorer 10 when using their connect site. This is how I set Internet Explorer 10 to work.

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Kelvin Eldridge
www.MyAnswers.biz
(An Online Connections service.)

MyAnswers: Google image robot (Googlebot-Image/1.0) trying to access images not on my site.

The following MyAnswers solution 2320 is now available:

Google image robot (Googlebot-Image/1.0) trying to access images that aren't even on my site.

Click here to obtain the solution.

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Kelvin Eldridge
www.MyAnswers.biz
(An Online Connections service.)

MyAnswers: Hex to ASCII converter site.

The following MyAnswers solution 2319 is now available:

I found a site which enabled me to convert from Hex to ASCII which was useful in decoding the code in an encoded email attachment which contained malware.

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Kelvin Eldridge
www.MyAnswers.biz
(An Online Connections service.)

MyAnswers: TrueVector Service has encountered a problem and needs to close.

The following MyAnswers solution 2318 is now available:

A client received the message "TrueVector Service has encountered a problem and needs to close" and was unable to access the internet to send and receive emails.

Click here to obtain the solution.

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Kelvin Eldridge
www.MyAnswers.biz
(An Online Connections service.)

MyAnswers: issue with receiving emails with attachment using Windows 8 Mail app.

The following MyAnswers solution 2317 is now available:

Found another issue with receiving email with attachment using Windows 8 Mail app.

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Kelvin Eldridge
www.MyAnswers.biz
(An Online Connections service.)

MyAnswers: Mobirewards.org pop-up appeared on iPhone whilst reading an article on pcworld.

The following MyAnswers solution 2316 is now available:

Mobirewards.org pop-up appeared on iPhone whilst reading an article on pcworld.com which can't be cancelled. This is how I cancelled the pop-up.

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Kelvin Eldridge
www.MyAnswers.biz
(An Online Connections service.)

MyAnswers: Quick summary of findings on backup programs

The following MyAnswers solution 2315 is now available:

Quick summary of findings on Nero BacItUp, Norton Ghost, Acronis Backup and Recovery 10, Windows 7 Backup and Restore

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Kelvin Eldridge
www.MyAnswers.biz
(An Online Connections service.)

MyAnswers: How to use Google Drive's free space to host your web site for free.

The following MyAnswers solution 2314 is now available:

How to use Google Drive's free space to host your web site for free.

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Kelvin Eldridge
www.MyAnswers.biz
(An Online Connections service.)

MyAnswers: New licence for Office 2013 is a concern and may put people off upgrading.

The following MyAnswers solution 2313 is now available:

New licence conditions for Office 2013 is a concern and will alter my recommendation on purchasing the retail version of Office 2013.

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Kelvin Eldridge
www.MyAnswers.biz
(An Online Connections service.)

MyAnswers: How can I get to the BIOS settings on my Toshiba notebook running Windows 8 Pro?

The following MyAnswers solution 2312 is now available:

Since upgrading my notebook to Windows 8 Pro I can't get into the BIOS to change a setting. I'd like to boot from a DVD. How can I do this under Windows 8?

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Kelvin Eldridge
www.MyAnswers.biz
(An Online Connections service.)

MyAnswers: White border around full screen video Internet Explorer 10 Windows 8.

The following MyAnswers solution 2311 is now available:

When I watch catch up TV using Internet Explorer 10 from the desktop in Windows 8 there is an annoying white border around the screen when in full screen. How can I get rid of the white border?

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Kelvin Eldridge
www.MyAnswers.biz
(An Online Connections service.)

MyAnswers: How do I see the headers for an email in Outlook 2010?

The following MyAnswers solution 2310 is now available:

How do I see the headers for an email in Outlook 2010?

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Kelvin Eldridge
www.MyAnswers.biz
(An Online Connections service.)

MyAnswers: How to set up a signature with Windows Live Mail to include a web site link.

The following MyAnswers solution 2309 is now available:

How to set up a signature with Windows Live Mail to include a web site link.

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Kelvin Eldridge
www.MyAnswers.biz
(An Online Connections service.)

MyAnswers: Aldi Bauhn DVD Maker quick summary

The following MyAnswers solution 2308 is now available:

Aldi Bauhn DVD Maker quick summary. I purchased the Aldi Bauhn DVD maker to convert old mini VCR tapes holding our old family movies to digital format for storing on a hard disk. I share what I found.

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Kelvin Eldridge
www.MyAnswers.biz
(An Online Connections service.)

MyAnswers: Nutec LCD TV power usage.

The following MyAnswers solution 2307 is now available:

Nutec LCD TV power usage.

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Kelvin Eldridge
www.MyAnswers.biz
(An Online Connections service.)

MyAnswers: How to test the memory on your video card.

The following MyAnswers solution 2306 is now available:

A client had a trojan on their computer which they removed and shortly after the Windows 7 desktop started display weird rubbish on the screen. My feeling was it was nothing to do with the trojan but possibly a faulty video card. Here is how I tested the video card and fixed the computer.

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Kelvin Eldridge
www.MyAnswers.biz
(An Online Connections service.)

MyAnswers: What is Google Adsense and how much can you typically earn?

The following MyAnswers solution 2305 is now available:

Knowing some basic figures on how much Google adsense has generated for someone else on their site can help make an invaluable decision as to whether or not you spend the time and effort to add Google advertising to your site. Here I share information from 1st of July 2008 to 21st of January 2013.

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Kelvin Eldridge
www.MyAnswers.biz
(An Online Connections service.)

MyAnswers: Toshiba Satellite Pro L750 volume when playing Blu-ray is unacceptably low.

The following MyAnswers solution 2304 is now available:

Toshiba Satellite Pro L750 volume when playing Blu-ray is unacceptably low.

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Kelvin Eldridge
www.MyAnswers.biz
(An Online Connections service.)